Part 01: Blue Screen (BSOD) Error and Solution

Problem 01: Resolving Blue Screen Errors (General TroubleShooting)

I’ve faced blue screen errors on my PC several times, and after trying a few things, I managed to resolve them. Here’s a simple approach that might help you too.

Basic Troubleshooting:

  • If you recently added new hardware to your computer, try disconnecting it and restart your system. Sometimes, new hardware can cause the blue screen to appear unexpectedly.

  • If your PC isn’t starting properly, try booting it in Safe Mode. Safe Mode loads only the essential drivers, so it’s easier to identify and fix the issue.

  • Open Device Manager and look for any devices with a yellow warning sign. This usually means there’s an issue with the drivers. Update them or uninstall the faulty drivers to see if that resolves the problem.

  • Check if your hard drive has enough free space. Ideally, keep at least 10-15% of your drive free. I’ve had a blue screen error once because my drive was almost full, so freeing up some space worked wonders.

  • Don’t forget to check for Windows updates. Go to Settings and look for updates. Sometimes, Windows fixes bugs or stability issues with these updates, which could help prevent the blue screen error.

Advanced Troubleshooting:

  • Use the Event Viewer to look for error messages or logs from when the blue screen appeared. It can give you more specific information about what caused the crash.

  • If you suspect a memory issue, try running the Windows Memory Diagnostic tool to check if your RAM is the problem.

  • If you’re familiar with it, you can analyze the memory dump files for more details about what’s causing the error. But this might be a bit technical, so only try it if you’re comfortable.

Problem 02: Error Code – APC_INDEX_MISMATCH (0x00000001)

This error occurs when Windows struggles to handle asynchronous procedure calls (APCs), which are necessary for managing tasks at specific times. The issue typically arises from outdated drivers, hardware problems, or software conflicts.

causes:

  • Outdated or corrupted drivers that interfere with how APCs are managed, triggering this error.

  • Hardware issues, especially with RAM, can cause instability and lead to this error.

  • Conflicting software, particularly third-party applications, can disrupt the system’s process.

  • Damaged system files that can hinder Windows’ normal operation.

  • Overclocking or BIOS issues can cause instability, leading to this mismatch error.

Solutions:

  • Update your drivers, especially for the graphics card, motherboard, and network adapter. Use Windows Update or visit the manufacturer’s website for the latest versions.

  • Check for hardware problems using Windows Memory Diagnostic, MemTest86 for RAM, and chkdsk to scan the hard drive.

  • Run the System File Checker by opening Command Prompt as an administrator and typing sfc /scannow to fix corrupted files.

  • Uninstall recent software or updates if the error began after installing them. You can also use System Restore to revert to a stable point.

  • Reset your BIOS settings to default if overclocking, and check for BIOS updates from your motherboard manufacturer.

  • Revert overclocking by returning your CPU, GPU, and RAM to default clock speeds.

  • If the issue persists, analyze memory dump files using tools like WinDbg for deeper insights.

Problem 03: Error Code – INVALID_PROCESS_ATTACH_ATTEMPT (0x00000005)

This error occurs when a thread tries to attach to a process in an invalid way. This happens when the thread is already attached to another process or returns from a function call while still attached, which is not allowed.

Causes:

  • Improper use of KeAttachProcess, especially when the thread is already attached to another process.

  • A thread returning while still attached to a process.

  • Incorrect use of KeStackAttachProcess, particularly if a Deferred Procedure Call (DPC) is running.

Solutions:

  • Ensure that threads are only attached to processes when they are not already attached to another process.

  • Prefer using KeStackAttachProcess instead of KeAttachProcess, as it is safer and handles thread states properly.

  • Avoid running a DPC on the processor when attaching a thread to a process.

  • Use the !analyze debug extension to gather more details about the error and pinpoint the cause.

  • Understand how Windows Kernel-Mode process and thread management works to help identify what went wrong.

  • Developers should review their use of KeAttachProcess and ensure proper thread attachment logic to avoid the error.

By following these steps and ensuring proper thread-process attachment mechanisms, you can resolve and prevent the error.

Problem 04: Error Code – IRQL_NOT_LESS_OR_EQUAL (0x0000000A)

This error happens when Windows or a driver tries to access memory that’s not allowed at a certain interrupt level. This often occurs when there’s an issue with memory pointers or when the system tries to access memory that’s not available at the time. In simple terms, it’s like trying to reach something in your computer that’s off-limits or unavailable at the moment.

Causes:

  • Using an invalid or null memory pointer in the system or driver.

  • Trying to access memory that can’t be reached at the current interrupt level, especially if it’s pageable memory.

  • Running a function that can’t work at a higher interrupt level.

  • Forgetting to release a spinlock before accessing memory at a raised interrupt level.

  • Incorrectly marking code as pageable, especially when acquiring a spinlock or during a deferred procedure call (DPC).

  • Problems like use-after-free or memory corruption causing invalid memory access.

Solutions:

  • If you have access to a kernel debugger, use the !analyze command to get more information about the error. You can also use the k command to check the call stack.

  • Run debugging commands like !pool to check if the memory is from the paged pool. If it is pageable, it can’t be accessed at a higher interrupt level. Use !pte or !address to check if the memory address is valid.

  • Check the Event Viewer for other error messages that could point to the driver or device causing the issue.

  • Run the Driver Verifier tool to see if any drivers are causing problems with memory access.

  • If the error started after installing a new driver, try updating, rolling back, or removing it to see if it fixes the problem.

  • If you recently added new hardware, try removing it to see if the issue goes away. Running hardware diagnostics can help find any issues.

  • Check if a system service or antivirus software might be causing the issue. Disable them one by one to see if it resolves the error. Also, ensure your antivirus software is updated.

  • Make sure your BIOS is up-to-date, as an outdated BIOS or incorrect settings can lead to this error.

Problem 05: Error Code – MAXIMUM_WAIT_OBJECTS_EXCEEDED (0x0000000C)

The MAXIMUM_WAIT_OBJECTS_EXCEEDED error (0x0000000C) occurs when a program or system attempts to wait on more objects than Windows allows. This usually involves synchronization objects such as events, semaphores, or mutexes. When the system exceeds this limit, it crashes to prevent excessive resource consumption. This issue often stems from inefficient coding, improper thread management, or driver-related problems. Resolving it requires optimizing code, reducing the number of wait objects, and ensuring system components function correctly.

Causes

  • A program or driver attempts to wait on more synchronization objects than the system permits (typically 64).

  • Improper use of wait functions like WaitForMultipleObjects or WaitForSingleObject leads to exceeding the allowed limit.

  • An excessive number of threads or processes wait on synchronization objects simultaneously, overloading the system.

  • Inefficient code design results in unnecessary waiting on multiple objects, causing resource mismanagement.

  • Faulty or outdated drivers mismanage wait objects, leading the system to exceed its limit.

Solution

  • Limit the number of synchronization objects in use at any given time. Retain only those necessary for operation.

  • Ensure wait functions do not exceed the system-defined limit. If required, break tasks into smaller groups to prevent overload.

  • Optimize thread and process management to avoid unnecessary blocking or waiting. Minimize resource congestion.

  • Regularly update drivers to prevent errors caused by improper handling of synchronization objects.

  • Use Event Viewer to analyze logs and pinpoint which driver or process is responsible for the issue.

  • Conduct thorough debugging to track synchronization object usage and ensure compliance with system limits.

By managing wait objects efficiently and ensuring proper coding practices, you can prevent this error and maintain system stability.

Problem 06: Error Code – SPIN_LOCK_ALREADY_OWNED (0x0000000F)

The SPIN_LOCK_ALREADY_OWNED error (0x0000000F) happens when a thread tries to take control of a spin lock that it already holds. A spin lock helps manage access to shared resources, ensuring that multiple threads do not interfere with each other. But if a thread locks the same resource again without releasing it first, the system gets stuck, leading to crashes or deadlocks. Fixing this issue requires proper handling of locks and careful management of thread execution.

Causes

  • A thread tries to take the same spin lock again, creating a loop.

  • A function inside a locked section attempts to acquire the same lock, leading to conflicts.

  • The system does not stop a second lock attempt, increasing the risk of a deadlock when multiple processors are involved.

  • A thread lowers its IRQL level while holding the lock, allowing another thread to interfere.

Solution

  • Ensure that a thread does not try to take the same spin lock more than once. Plan the locking sequence properly.

  • Keep the IRQL level stable while holding a spin lock. Lowering it wrongly can cause system instability.

  • Avoid calling functions inside locked sections if they try to take the same lock again. Modify the code if needed.

  • Use debugging tools like Windows Kernel Debugger (KD) to check where spin locks are being used incorrectly.

By handling locks properly and managing threads well, this error can be avoided, keeping the system stable and running smoothly.

Problem 07: Error Code – TRAP_CAUSE_UNKNOWN (0x00000012)

It happens when the system faces an issue it cannot explain. It’s like the system encounters a roadblock but doesn’t know what caused it. When this happens, Windows triggers a blue screen to prevent further damage. This error usually appears due to unexpected interactions between hardware and software. Since the reason is unclear, fixing it requires checking logs, debugging, and ensuring system stability.

Causes

  • The system gets an unexpected interrupt and doesn’t know how to handle it.
  • A floating-point calculation goes wrong, but the system cannot pinpoint why.
  • The processor’s status bits create unexpected behavior, confusing the system.
  • Interrupt service routines (ISRs) or interrupt dispatch tables (IDTs) have issues, leading to crashes.

Solution

  • Use debugging tools like !analyze to get more details about what went wrong.
  • Check the stack trace with commands like k, kb, or kp to find where the issue started.
  • Set a breakpoint before the crash to step through the code and see exactly where things are failing.
  • Inspect the interrupt dispatch table using !idt to identify unexpected interrupts.
  • Open Event Viewer and check system logs for errors or any patterns pointing to faulty drivers or devices.
  • If a driver is mentioned in the error, update or disable it and see if the problem goes away.
  • Ensure any newly installed hardware is fully compatible with your Windows version.
  • If you’re not into debugging, don’t worry—start with simple troubleshooting like updating drivers, checking hardware, and reviewing recent system changes.

By carefully going through these steps, you can figure out the cause and keep your system running smoothly.

Problem 08: Error Code – REFERENCE_BY_POINTER error (0x00000018)

This error happens when Windows gets confused about how many times an object is being used. Every object in the system has a reference count, which tracks how many parts of Windows are still using it. If this count is not handled properly—either going too high or dropping below zero—the system panics and crashes. This usually happens due to driver issues or improper resource management. Fixing it requires checking how references are being used and ensuring drivers are working correctly.

Causes

  • The system thinks an object is still in use even after it should have been removed.
  • A driver reduces the reference count too many times, causing the object to be deleted too early.
  • The reference count drops below zero, which is not supposed to happen and indicates serious mismanagement.
  • Even after the reference count reaches zero, some handles are still open, leading to confusion.

Solution

  • Make sure every increase in reference count is matched by a proper decrease. Avoid extra dereference calls that might remove objects too soon.
  • Use debugging tools like !analyze to get details about what exactly went wrong.
  • Check the object’s handle and pointer count with the !object command to see if there is a mismatch.
  • Set a breakpoint in the code to track where the reference count is going wrong.
  • Open Event Viewer and look for system logs that might point to a faulty driver.
  • If a specific driver is mentioned, update or disable it and see if the issue disappears.
  • Ensure that all installed hardware is fully compatible with Windows. Sometimes, mismatched hardware can cause strange issues.
  • Check driver documentation to confirm that reference counts are being managed correctly.
  • Run hardware diagnostics to see if faulty RAM or other hardware problems are causing Windows to mismanage object references.
  • Monitor system resources like memory and CPU usage. If the system is running low on resources, it might not handle object references properly.

By keeping reference counts in check, updating drivers, and making sure the hardware is working fine, you can avoid this error and keep your system running smoothly.

Problem 09: Error Code – BAD_POOL_HEADER (0x00000019)

This blue screen problem occurs when Windows faces a problem while managing memory. Think of it like a storage system where items are being placed and removed. If something goes wrong—like misplacing an item, trying to remove something that isn’t there, or putting too much in one place—the whole system collapses. This usually happens due to memory corruption, bad drivers, or programs mishandling memory. Fixing it requires checking memory health, updating drivers, and finding out what’s causing the issue.

Causes

  • Memory pool corruption due to excessive use or mishandling.
  • Writing beyond the allocated memory space, leading to data overflow.
  • A program or driver not correctly allocating or freeing memory, causing mismatches.
  • Memory being freed twice or used without proper allocation, confusing the system.
  • Faulty drivers mismanaging memory, leading to crashes.

Solution

  • Use a kernel debugger to trace memory issues and find what’s going wrong.
  • Enable Special Pool using Driver Verifier to track faulty drivers and memory problems.
  • Run Driver Verifier to monitor drivers and catch any memory mismanagement.
  • Check for faulty RAM using Windows Memory Diagnostics. If errors show up, replacing the RAM might be necessary.
  • Open Event Viewer and check logs under “MemoryDiagnostics-Results” for memory-related errors.
  • Use the !analyze command in the debugger to get more details about the error.
  • Update drivers, especially if a specific one is mentioned in the error logs. If updating doesn’t help, try disabling or rolling it back.

By following these steps, you can fix the BAD_POOL_HEADER error and make sure Windows manages memory properly. If the problem still continues, deeper debugging or even reinstalling Windows might be needed.

Problem 10: Error Code – MEMORY_MANAGEMENT (0x0000001A)

The error occurs when Windows detects serious memory issues. Think of your system’s memory like a well-organized filing cabinet—if files (data) are misplaced, overused, or removed incorrectly, things go wrong. When Windows spots such a problem, it crashes to prevent further damage. This error is often caused by faulty RAM, bad drivers, or system file corruption. Fixing it requires checking hardware, scanning for issues, and ensuring everything runs smoothly.

Causes

  • Faulty RAM or hard drive causing memory corruption.

  • Outdated or corrupted drivers interfering with memory allocation.

  • Software bugs leading to improper memory use or overloading.

  • Corrupted system files affecting memory management.

  • Incompatible RAM modules causing conflicts.

Solution

  • Use debugging tools like !analyze to get details about the error and identify the root cause.

  • Run Windows Memory Diagnostics to check if RAM is faulty—replace it if errors appear.

  • Scan for system file corruption by opening Command Prompt as Admin and typing sfc /scannow to repair damaged files.

  • Use Driver Verifier to check for faulty drivers—if one is causing trouble, update or reinstall it.

  • Enable Special Pool in Driver Verifier to isolate specific drivers that may be mismanaging memory.

  • Update drivers from the manufacturer’s website to ensure they function properly.

  • Check Event Viewer for system logs that may provide clues about what’s causing the crash.

  • If new RAM or storage was recently installed, ensure it is fully compatible with your system.

  • Use WinDbg (Windows Debugger) to analyze crash dumps and get a clearer picture of the issue.

By following these steps, you can troubleshoot and resolve the MEMORY_MANAGEMENT error. If the problem persists, further hardware testing or reinstalling Windows may be necessary.

Problem 11: Error Code – KMODE_EXCEPTION_NOT_HANDLED (0x0000001E)

The  error (0x0000001E) is a common problem in Windows. It happens when a system process in kernel mode faces an issue, but Windows cannot handle it properly. As a result, your computer crashes and shows a Blue Screen of Death (BSOD) to prevent further damage. This issue mostly comes from faulty drivers, hardware problems, or corrupted system files. If you fix the root cause, the system will work fine again.

Causes

  • Old, corrupt, or incompatible drivers can create conflicts and crash the system.
  • Hardware issues like faulty RAM, a damaged hard drive, or an incompatible device can cause this error.
  • Bugs in system-level programs or drivers can lead to crashes if exceptions are not handled properly.
  • Missing or damaged system files can prevent Windows from working smoothly.
  • An outdated or wrongly configured BIOS may cause conflicts with system hardware.
  • Newly installed software or system updates can sometimes interfere with existing settings.
  • Issues in memory management, such as faulty RAM or access violations, may also trigger this error.

Solutions

  • Update or reinstall device drivers through Device Manager. If a newly installed driver is causing problems, uninstall or disable it in Safe Mode.
  • Use Windows Memory Diagnostic or MemTest86 to check if your RAM has any issues. If faulty, replace it.
  • Remove any recently added hardware and check if the error goes away. If required, run hardware diagnostics provided by your computer manufacturer.
  • Visit the official website of your motherboard manufacturer and update the BIOS to the latest version to fix compatibility issues.
  • If the error started after a software update, roll back the update or uninstall the new software.
  • Open Command Prompt as an administrator and run sfc /scannow to scan and repair corrupted system files.
  • If the issue started after installing new hardware, remove it and check if the system runs fine.
  • Use System Restore to take your computer back to an earlier state when it was working fine.
  • Perform a Clean Boot to start Windows with only the necessary drivers and programs, helping you find any conflicting software.

Try these steps one by one, and you should be able to fix the error. Once resolved your system will work smoothly without unexpected crashes.

Problem 12: Error Code – KERNEL_APC_PENDING_DURING_EXIT (0x00000020)

It happens when a thread is closing, but an asynchronous procedure call (APC) is still pending. This confuses the system because it expects all APCs to be cleared before a thread exits. When this doesn’t happen, Windows crashes to avoid further issues. This error mostly comes from drivers not handling APCs properly or from incorrect system calls. Fixing it is all about checking drivers and ensuring APCs are managed correctly.

Causes

  • A thread is exiting with an APC still pending, leading to a mismatch in resource cleanup.
  • Missing paired calls like KeEnterCriticalRegion and KeLeaveCriticalRegion confuse the system.
  • A driver disables APCs but doesn’t enable them again, causing instability.
  • A driver is running at the wrong IRQL (Interrupt Request Level), leading to conflicts.

Solutions

  • Use the !analyze debug extension to get details about the error and find the root cause.
  • Check all drivers, especially non-standard ones. If any driver seems faulty, update, remove, or replace it.
  • If the issue is due to IRQL problems, track which driver was active before the crash and fix it.
  • Ensure all drivers properly manage APCs and critical regions by following the correct sequence of system calls.

Follow these steps carefully, and you should be able to fix the KERNEL_APC_PENDING_DURING_EXIT error. Once resolved, your system will run smoothly without sudden crashes.

Problem 13: Error Code – FAT_FILE_SYSTEM (0x00000023)

This means there is some issue with the FAT (File Allocation Table) file system. Most of the time, it happens due to disk corruption or memory issues. When the system cannot read or write data properly, it throws this error, leading to a blue screen.

Causes:

  • The hard disk may have bad sectors or corruption.
  • SCSI or IDE drivers may be faulty, affecting disk access.
  • The system may be running out of nonpaged pool memory due to excessive load.
  • During indexing, if there is not enough memory, it can create conflicts with kernel-mode drivers.

Solution:

  • Check the Event Viewer and look for errors in the System Log (FASTFAT, SCSI) or Application Log (Autochk) to understand the root cause.
  • Disable antivirus, backup software, or disk defragmentation tools for some time, as they may interfere with disk operations.
  • Run hardware diagnostics using the tools provided by the system manufacturer to check for any faults.
  • Open Command Prompt, type chkdsk /f /r, and restart the system to fix file system corruption.
  • If memory shortage is causing the issue, increasing physical RAM can help in stabilizing system performance.

If you are not familiar with system-level troubleshooting, general blue screen troubleshooting or contacting support would be a better option.

Problem 14: Error Code – NTFS_FILE_SYSTEM (0x00000024)

This means there is an issue with the NPFS (Named Pipe File System), usually caused by memory-related problems. The system relies on nonpaged pool memory for critical operations, and when it runs out, this error appears.

Causes:

  • Nonpaged pool memory is depleted.

  • Not enough nonpaged pool memory during the indexing process.

  • Another kernel-mode driver is using nonpaged pool memory, causing conflicts.

Solution:

  • Increase physical memory (RAM) to ensure more nonpaged pool memory is available, reducing the chances of this error.

Problem 15: Error Code – NPFS_FILE_SYSTEM (0x00000025)

This happens when there’s a problem with the New Technology File System (NTFS) driver in Windows. The error usually points to file system corruption or faulty device drivers, causing system instability, crashes, or blue screens.

Causes:

  • NTFS file system corruption, leading to improper data reading or writing.
  • Outdated or malfunctioning storage drivers.
  • Hardware issues like bad sectors or failing storage components.
  • Improper shutdowns or power failures causing data corruption.
  • Malware interfering with normal file system operations.
  • Incompatible software conflicting with the operating system.

Solution:

  • Run CHKDSK by opening Command Prompt as an administrator and typing chkdsk /f /r, then restart your system.
  • Update all storage device drivers via Device Manager or the manufacturer’s website.
  • Check for hardware failures using diagnostic tools from your storage manufacturer.
  • Use System Restore to revert your system to a previous stable state if the error started recently.
  • Perform a full malware scan using your antivirus software to detect any threats affecting the file system.
  • As a last resort, reinstall Windows to fix any deep-rooted file system or driver issues.

By following these steps, you can likely resolve the 0x25 bug check and restore system stability.

Problem 16: Error Code – CDFS_FILE_SYSTEM (0x00000026)

The error indicates an issue with the CD file system (CDFS). This usually happens due to disk corruption, driver conflicts, or memory depletion, causing a system crash or blue screen.

Causes:

  • Disk corruption or bad sectors affecting the file system.
  • Faulty SCSI or IDE drivers interfering with disk access.
  • Depletion of nonpaged pool memory, especially during the indexing process.

Solution:

  • Check Event Viewer for error logs related to SCSI, FASTFAT, or Autochk to identify the issue.
  • Disable background programs like antivirus or backup software that might interfere with disk operations.
  • Run hardware diagnostics to check for any storage-related failures.
  • Use CHKDSK by typing chkdsk /f /r in Command Prompt and restart your system to scan and fix file system corruption.
  • If memory depletion is the issue, increase physical RAM to provide more nonpaged pool memory.

Following these steps should help fix the BSOD problem and prevent further system crashes.

Problem 17: Error Code – RDR_FILE_SYSTEM (0x00000027)

This error shows up when there’s a problem with the SMB (Server Message Block) redirector file system. Simply put, your system is having trouble accessing files over a network or managing network-related file operations.

Causes

  • The system runs out of nonpaged pool memory, making it unstable.

  • Low nonpaged pool memory during file indexing, causing conflicts with other kernel-mode drivers.

  • Kernel-mode drivers fighting over nonpaged pool memory, leading to crashes.

Solution

  • Run the .cxr command with Parameter 3 and then kb to check the stack trace and figure out what’s going wrong.

  • Add more RAM to increase nonpaged pool memory and prevent system slowdowns or crashes.

If you’re not a developer, don’t stress too much over this. Just follow general blue screen troubleshooting steps or reach out to support for help.

Problem 18: Error Code – INCONSISTENT_IRP (0x0000002A)

This error pops up when an IRP (I/O Request Packet) contains conflicting information. Basically, the system expects the IRP to be in a certain state, but something doesn’t match, leading to a failure.

Causes

  • The IRP’s state is inconsistent, like being marked as completed but still stuck in a queue.

  • Faulty drivers or kernel-mode issues causing mix-ups in IRP handling.

Solution

  • Use the IRP address (Parameter 1) to inspect the problematic IRP and track down the issue using debugging tools.

  • Keep all drivers updated since outdated or buggy drivers often cause IRP issues.

Unless you’re a developer, you don’t need to dive too deep into this. Just follow general blue screen troubleshooting steps or get in touch with tech support.

Problem 19: BSOD Error Code – PANIC_STACK_SWITCH (0x0000002B)

This error happens when the kernel-mode stack runs out of space. The system relies on this stack for essential operations, so when it overflows, it can cause instability or crashes.

Causes

  • A kernel-mode driver using too much stack space, leading to an overrun.
  • Serious data corruption in the kernel, causing memory issues and triggering this error.

Solution

  • Run the !analyze debug extension to get detailed information about the error. This helps pinpoint which driver or process is causing the stack overrun.
  • Update all kernel-mode drivers to ensure they are optimized and free from bugs that could be consuming excessive stack space.
  • Check for kernel data corruption and repair any detected issues to maintain system stability.

If you’re not a developer, don’t worry about the technical details. Just follow general blue screen troubleshooting or reach out to tech support for help.

Problem 20: BSOD Error Code – PORT_DRIVER_INTERNAL (0x0000002C)

This error is rare and usually means something went wrong inside a port driver. It happens when the port driver has trouble interacting with hardware or system resources.

Causes

  • A bug or malfunction inside the port driver, making it fail.
  • Conflicts between multiple drivers trying to access the same hardware or resources.
  • Corrupted system files or resources affecting port driver functionality.

Solution

  • Run the !analyze debug extension to get details about the error and identify the faulty port driver.
  • Update all port drivers to the latest versions and ensure they are installed correctly.
  • Scan your system for corrupted files and repair any damage that might be affecting port drivers.

Unless you’re a developer, you don’t need to get into the technical details. Just follow general troubleshooting steps or contact tech support for assistance.

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