At Trustalor, we aim to ensure that you are fully satisfied with your purchase. If you are not completely happy with your product, we offer a straightforward refund policy for your convenience.
How to Request a Refund
To request a refund, simply send an email to us at [email protected] with the following details:
- Your order number
- The product(s) you wish to return
- The reason for the return (optional but appreciated)
Refund Process
- Email Confirmation: Once we receive your refund request, we will send you an email confirming the receipt of your request.
- Review: Our team will review your request and verify the purchase details.
- Approval: If your request meets the criteria, we will process the refund to your original payment method within 7-10 business days.
- Notification: You will receive an email notification once the refund is processed.
Conditions for Refunds
- Refund requests must be made within 90 days of the purchase date.
- The product must be returned in its original condition, unless it was received damaged or defective.
- Digital products are eligible for refunds only if they have not been downloaded or accessed.
Non-Refundable Items
The following items are not eligible for a refund:
- Gift cards
- Some health and personal care items
Contact Us
If you have any questions or need further assistance, please do not hesitate to contact us at [email protected].
We appreciate your business and are committed to ensuring your satisfaction.
Trustalor Team